Last updated: 29 September 2026. This policy explains when an order can be cancelled or returned. Approved refunds are handled under our Refund Policy.

Pre-order cancellation

Before sourcing begins, you may request cancellation. Once the required 50% advance payment has been received and sourcing has started, change-of-mind cancellation is generally unavailable. If the promised delivery window is missed, you may request cancellation or a refund under our Refund Policy.

Standard order cancellation

In-stock orders may be cancelled before courier handover. After dispatch, or if an otherwise correct parcel is refused for a change-of-mind reason, the actual delivery and return courier charges may apply.

Wrong, damaged or incorrect products

If you receive the wrong product, a materially damaged item, missing contents or a verified defect, report the issue promptly through our Product Issue page. Where the issue is verified as attributable to Himalaya.bd or fulfilment, customer-choice return charges do not apply to the approved resolution.

Return condition

Change-of-mind returns or refusals must remain unopened, unused, sealed and in saleable condition where applicable. Opened or used wellness, personal-care, ingestible or similarly sensitive products are generally not eligible for change-of-mind return. This does not affect a verified wrong, damaged, defective or non-conforming product claim.

How to request

Please provide your order number, the phone number used for the order and clear photos; an unboxing video may be requested where reasonably necessary. For cancellation or return support, message us on WhatsApp at +8801810020053. WhatsApp messages only.