These Terms of Service govern purchases and customer services provided through Himalaya.bd. They should be read together with our Shipping, Returns & Cancellation, Refund, Privacy and Terms of Use pages.

Order formation

Submitting an order is a request to purchase. An order is confirmed when accepted through the website, message, email or other confirmation process. We may contact you to verify order information.

Availability

In-stock products follow the stated delivery estimate. Pre-order products follow the delivery timeframe shown on the product page.

Pricing and order errors

Prices are shown in BDT unless stated otherwise. If an obvious pricing or listing error affects an order, we may contact the customer before fulfilment to correct or cancel the affected item and arrange any applicable refund.

Payment

Available payment methods are shown during checkout. Customers are responsible for providing accurate billing, contact and delivery information.

Pre-order payment

After a pre-order is confirmed, a 50% advance payment is required before sourcing begins. The remaining balance is normally payable by Cash on Delivery (COD), unless another arrangement is agreed for the order.

Customer support

For order or product-related support, message us on WhatsApp at +8801810020053 with your order number and relevant details. WhatsApp messages only — calls are not available.

Mandatory rights

Nothing in these terms is intended to exclude rights that cannot lawfully be excluded under applicable Bangladesh law.